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Frequently Asked Questions
Dell website via the ePortal provides the option of including an academic version of Offfice. While this is a convenient option (you usually receive the software with the machine) the cost is higher than that of purchasing a license and media through our Microsoft Student Select Program.
To take advantage of this program, all you need to do is visit: JourneyEd.com/select
After ordering, you will be prompted to submit, via fax or email, proof of your academic status with our school. This would include any document that has your name associated with our school (report card, ID card, tuition statement, etc.). Click Here For More Information
A. No, but Springfield College will provide McAfee anti-virus software for all our resident hall students. McAffee is required for network registration.
This software can be downloaded from our web site with Springfield College email id. To retrieve your email account info see: "Retrieve Email Information" It is strongly recommended to download and install McAfee immediately, before browsing the internet.
For added safety and if possible, you may want to download this software to a USB flash("key") drive from another computer and install the software from that media prior to going on-line.
For details, see: "Installing McAfee from off Campus."
You may place your order over the phone at 1-888-987-3355, be sure to mention your Member ID: US26303854
Monday - Friday: 8am - 9pm (EST)
If it’s software related, we’ll help you reload the program or restore your laptop to it's original factory configuration —all free of charge.
The student heldesk can be reached at 413-748-3777 or by email at firstname.lastname@example.org
These types of losses are probably covered as part of your family homeowners policy, but check to make sure. CompleteCare just about covers everything else --
- Spilled a glass of OJ in the keyboard? You're covered.
- Accidentally knocked of a table? You're covered.
- Roommate tripped over your laptop and broke the screen? You're covered.
Follow this link to read more about Dell CompleteCare Accidental Damage Service.
Please note that Complete Care is not available in the state of Florida.