Frequently Asked Questions

A. No - when you purchase a Springfield College recommended Dell laptop it will not come with AntiVirus or Microsoft Office pre-installed.

Dell website via the ePortal provides the option of including an academic version of Offfice. While this is a convenient option (you usually receive the software with the machine) the cost is higher than that of purchasing a license and media through our Microsoft Student Select Program.

To take advantage of this program, all you need to do is visit: JourneyEd.com/select

After ordering, you will be prompted to submit, via fax or email, proof of your academic status with our school. This would include any document that has your name associated with our school (report card, ID card, tuition statement, etc.). Click Here For More Information

A. No, but Springfield College will provide McAfee anti-virus software for all our resident hall students. McAffee is required for network registration.

This software can be downloaded from our web site with Springfield College email id. To retrieve your email account info see: "Retrieve Email Information" It is strongly recommended to download and install McAfee immediately, before browsing the internet.

For added safety and if possible, you may want to download this software to a USB flash("key") drive from another computer and install the software from that media prior to going on-line.

For details, see: "Installing McAfee from off Campus."

A. You may place your order online at: http://www.dell.com/springfield

You may place your order over the phone at 1-888-987-3355, be sure to mention your Member ID: US26303854

A. Yes. You can call the Springfield/Dell Order line and we'll answer your questions and actually place your order for you if you like. The Springfield/Dell University order line at 1-888-987-3355
is available:

Monday - Friday: 8am - 9pm (EST)

A. Yes, but you will have to register it onto the network and install our anti-virus software prior to being allowed to connect it to the College's computer network.

A. Yes! You can purchase the laptop anytime you like as long as you are a Springfield College Student.

A. Simply call the student helpdesk and explain your problem. If the problem is hardware, we’ll call Dell, order the repair parts if required, and do the warranty work right on campus.

If it’s software related, we’ll help you reload the program or restore your laptop to it's original factory configuration —all free of charge.

The student heldesk can be reached at 413-748-3777 or by email at studenthelp@spfldcol.edu

A. Coverage is limited to accidental damage and hardware failure - that's everything but theft, fire, and consumables (i.e. Batteries, bulbs).

These types of losses are probably covered as part of your family homeowners policy, but check to make sure. CompleteCare just about covers everything else --

• Spilled a glass of OJ in the keyboard? You're covered.
  
  
• Accidentally knocked of a table? You're covered.
  
  
• Roommate tripped over your laptop and broke the screen? You're covered.
  
  Follow this link to read more about Dell CompleteCare Accidental Damage Service.

Please note that Complete Care is not available in the state of Florida.

A. The laptop is yours.

A. No the warranty will last 4 years from the date of purchase reguardless of enrollment status. You can still receive tech support from dell if you encounter any problems with the computer.